INOVIO GmbH, based in Cologne, specializes in digital customer communication. Since its been founded, INOVIO has been developing tailor-made solutions that support companies in optimizing and automating their customer communication processes. INOVIO started and grew as a specialist in the field of output management. Here it supports companies in optimizing their document creation, processing and distribution.
Services
Optimization of customer communication
INOVIO begins with a thorough analysis of the customer’s current processes and systems in connection with customer communication. In output management, this includes, for example, the evaluation of document creation, processing and distribution, as well as the identification of challenges, bottlenecks and optimization potential.
Increase in customer communication efficiency
Based on the results of the analysis, INOVIO develops strategies to optimize customer communication. This can include the automation of manual tasks, the implementation of efficient workflows and the streamlining of processes in order to increase productivity and efficiency.
Excellent project expertise
INOVIO supports customers in the selection and implementation of technologies and systems for customer communication. This includes, for example, customer communication solutions such as the Serie M/ from kwsoft®. Depending on the choice, updates, migrations and new implementations can be carried out. For maximum success, INOVIO plans, structures and monitors the individual project phases together with you.
Legal certainty and data protection in all processes
INOVIO ensures that customer communication processes comply with the applicable legal requirements and data protection regulations. This includes the development of guidelines and procedures for data security, data protection and compliance.
Performance analyses for a better customer approach
After implementing optimizations, INOVIO works with the client to continuously monitor, measure and improve customer communication processes. This includes conducting performance analysis, collecting feedback and adapting strategies and technologies to achieve the best possible results.
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