What makes the hearts of administrators beat faster
A modern CCM system is the key to producing high-quality, successful customer communications and thus creating a positive customer experience. To do this, it must be perfectly integrated into the IT environment and managed and controlled across a wide range of resources. It doesn’t do that on its own; it works only as well as the people who operate and administer it. And the best way to do that is with an efficient, user-friendlyadministration tool for quickly adapting to new requirements.Read more
The tasks of a CCM administration
To meet these requirements, the administration and design tool must master a number of core tasks:
Such an administration tool ideally forms the control center for the creation and maintenance of all resources. Since the Series M/ is an end-to-end CCM solution from a single source, the M/Workbench administration tool controls the entire process from content creation to output management processes.
M/Workbench is the central design and administration environment of the Series M/. It fulfills all the above requirements and also has a differentiated organizational structure that supports your administrators in keeping track of and mastering even extensive and branched customer communication projects.
M/Workbench supports the administrator with a uniform graphical development environment in the entire creation, processing and output process.
With M/Workbench, you efficiently and effortlessly translate the requirements of a modern CCM into resources. And they ensure that document processes run smoothly and are automated as far as possible. The prerequisite for generating a positive experience or customer experience with your customers/prospects that sets you apart from the competition and helps to ensure your market success in the future.
The product Series M/
For their administration and resource creation we have created the central tool M/Workbench.