Omnichannel Output Management with M/OMS

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What is M/OMS?

M/OMS is the omnichannel output management system of the Serie M/. It ensures that the content created in the company reaches the right output channel in the right format. Omnichannel means that the company can use all the necessary physical and digital output channels and formats. Depending on which channel is legally permissible or desired by the customer in the individual case – storage in the portal, notification as SMS, e-mail, letter post, registered mail, PDF, etc. – the content can be sent to the customer in the correct format.

M/OMS Server

The features of M/OMS

  • Finalising – this means optimising and outputting the created content for physical/digital dispatch according to defined criteria. For example, generating an e-mail with text and corresponding attachments then transferring it to the mail server, storing important documents in the customer portal and sending a short message via SMS or messanger as info, optimising postage and dispatch for postal dispatch, etc. M/OMS essentially works in 4 steps:
  • Receive – Collecting/importing/registering the files to be processed
  • Split – Splitting of input data streams into defined partial documents/copies according to different destinations or processing methods
  • Stack – Allocation to the corresponding defined processing stacks such as print, mail, portal, archive and similar
  • Extensions – Processing of output parameters, applying barcode/OMR, generating cover sheets, rendering to output formats, custom functions etc.

M/OMS has all the data and metadata collected in the creation process (content composition) available so that the system can generate any required physical or digital output at the time of output. Depending on the configuration, the data is subsequently deleted or it remains available for further processing. For example, if an invoice is not accessed in the portal within a certain period of time, a response is sent to M/OMS, which then starts a print with postal delivery.

Our customer eprimo uses this flexibility in its clever hybrid solution for “More customer communication. Less expenses”. Convince yourself:

Serie M/ - as established as it is innovative

Rely on an always updated solution for you output management

What are the advantages of M/OMS?

Modern customer communication, which has to meet increasing requirements in order to fulfill the growing expectations of recipients, cannot be managed without a powerful output management system. With M/OMS, companies are technologically, functionally, and strategically prepared for the future:

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Efficiency, security

A central hub like M/OMS provides the enterprise solution needed to register all output, flexibly distribute it to shipping channels, archive it and exploit the full optimisation potential

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Customized solution

The “extension” modules mentioned above provide standard functions and can also integrate customer-specific processes/programs. In this way, the solution is tailored precisely to the company’s individual requirements.

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Cost savings

Companies that still send many documents by mail save cash every day with postage and shipping optimisation through M/OMS DO. At the same time, the hybrid way of working of M/OMS promotes the process of digitalization and helps to save time and costs as well as to conserve resources with digital output. Our customer eprimo put it this way:More customer communication. Less costs.“

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Processing security

During the entire processing step , the processing status is documented at document level. For example, our customer Raiffeisen Switzerlandhas set up controlled audit trails that extend beyond the company to the print service provider and the delivery agent.

What else is part of M/OMS

M/OMS Cockpit

is the system’s web interface, which the administrator uses to monitor and control the output processes that are usually controlled by the system. The statuses of the respective processing steps can be tracked and, if necessary, individual documents or entire jobs can be reprocessed.


This is an optional add-on module for optimizing your postal dispatch. DO stands for Dispatch Optimizer, for which the system uses all common postal service parameters: ZIP code, rate levels, containers, pallets, etc.
Postage and dispatch optimization
DP franking
Enclosure control
Weight-dependent shipment optimization

M/OMS Input X

is an optional add-on component to M/OMS that can be used to import and process not only M/TEXT but also other formats such as PDF, AFP, PCL and SAP GOF. This makes M/OMS the central solution for the output of all documents produced in the company – even if they were not created with M/TEXT.

Closed Loop

For reacting to events that take place after M/OMS, for example, to automatically start a reprint or confirm successful final processing, etc

We will be happy to inform you about further features.

Technologically, M/OMS, like the entire Serie M/, is implemented as a multi-tier client-server system in Java EE architecture and is geared towards professional individual and mass communication with large document volumes and high user numbers.

Related topics

IllustrationOutput formats of the Serie M/

The intelligent output solution at eprimo

Digital and/or postal delivery – depending on the individual case

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Christel Heusler