Successful customer communication from SAP with the CCM of the Serie M/

A professional CCM system like the Serie M/ turns your SAP data into customer experiences. The optimization of your customer communication creates a target group-specific, contemporary address and takes the customers/prospects on a successful customer journey.

We turn your data into customer experiences

Whether printed documents, e-mails, SMS, … the Serie M/ ensures that the recipient is addressed on his or her preferred channel, whether portal, app, print, archive, etc.

From a business perspective, the Serie M/ thus solves two essential tasks:

  • Optimization of existing paper-based communication
  • Building customer communication for the future - digital, interactive, omni-channel.

Why a professional CCM?

Because only with the help of a professional Customer Communication Management system (CCM) such as the Serie M/ will you be able to achieve your key business objectives:

Increase efficiency

  • Repurposing prevents redundancies
  • Central resources improve quality with reduced maintenance effort in IT
  • Separation of content and layout provides flexibility
  • Workflows and plausibility checks tailored to the processes reduce the risk of errors
  • Fillable documents and eSignature solutions optimize your business processes

Strengthen customer loyalty

  • Optimal individual customer approach - by using all available data
  • Precisely fitting, comprehensible communication that resonates
  • Addressing customers on the channel that they prefer
  • An unmistakable appearance that creates trust - the system provides support with a consistently present corporate design

Ensure future security

Set the course for the future with state-of-the-art technologies:

  • Template design according to declarative principle and WYSIWYG
  • Support of ZUGFeRD and XRechnung (invoice) formats
  • Easy design of accessible and barrier free documents
  • Dynamic HTML5 documents in responsive design
responsive presentation sap kwsoft

CCM for SAP  — Use cases

How fileee for kwsoft® simplified the digital storage of customer documents in a mailbox.

How eprimo improved its customer approach and cut costs at the same time.

How Pregis digitally redesigned a CRM process in the field.

Serie M/ with SAP

Why the CCM solution from kwsoft®?

You benefit from the fact that kwsoft® focuses entirely on its core competence, Customer Communication Management. As a result, we have not only achieved technological market leadership, we also offer you the most important prerequisites for the successful implementation of your project:

  • Experience
  • Expertise based on over 40 years of experience in optimizing customer communications
  • Competent advice and cooperation based on partnership - our proven principle
  • Whether standard solution or individual requirements - our experienced consultants will find the right solution for you
  • Powerful and experienced partners complement the Series M/ with SAP know-how and have the corresponding solution competence
  • Flexibility
  • The Series M/ offers you a holistic solution from content composition to output management all possibilities from one source
  • In any work mode: Automated - Batch - Interactive
  • Multi-client capability and multilingualism lay the foundation for various use cases
  • Different data structures can be synchronized via mapping
  • Available in the Cloud or On Premise
  • Smooth integration
  • Series M/ integrates smoothly and SOA-compliant into your existing IT landscape
  • As a CCM specialist, we put great emphasis on open interfaces and a loose coupling
  • Interfaces to revision control systems, LDAP for role management and single sign-on via JAAS
  • Simple connection to SAP - time-consuming programming in SAPScript or Smart Forms is therefore completely eliminated.

SAP Use Cases

How to simplify and accelerate communication with digital processes

And this is what the customer says

“As part of our SAP implementation, it was important for us to connect the M/ SOA-compliant series products. Via the well-structured and easy-to-implement web service interface, this worked so quickly and smoothly that even the SAP consultant in charge said: ‘Connecting an OMS, including document creation, has never been so easy!’ You can simply rely on the document know-how of the Freiburg company.”

Ernst Thiel, IT Manager at Grundeigentümer Versicherung i.R.

logo basic owners insurance gev customer voice kwsoft® series m sap ccm

Related topics

Leading in output management

High-performance omnichannel output management that integrates seamlessly into your IT landscape.

Case study eprimo

Read the entire case study on eprimo’s clever multichannel output solution.

Serie M/

creating communication – you can build your customer communication on this

Serie M/

Product overview

Can we call you back?

  • This field is for validation purposes and should be left unchanged.
Christel Heusler