Successful customer communication from SAP with the CCM of the Serie M/
A professional CCM system like the Serie M/ turns your SAP data into customer experiences. The optimization of your customer communication creates a target group-specific, contemporary address and takes the customers/prospects on a successful customer journey.
We turn your data into customer experiences
Whether printed documents, e-mails, SMS, … the Serie M/ ensures that the recipient is addressed on his or her preferred channel, whether portal, app, print, archive, etc.
From a business perspective, the Serie M/ thus solves two essential tasks:
Why a professional CCM?
Because only with the help of a professional Customer Communication Management system (CCM) such as the Serie M/ will you be able to achieve your key business objectives:
Increase efficiency
Strengthen customer loyalty
Ensure future security
Set the course for the future with state-of-the-art technologies:

CCM for SAP — Use cases
Serie M/ with SAP
Why the CCM solution from kwsoft®?
You benefit from the fact that kwsoft® focuses entirely on its core competence, Customer Communication Management. As a result, we have not only achieved technological market leadership, we also offer you the most important prerequisites for the successful implementation of your project:
And this is what the customer says
“As part of our SAP implementation, it was important for us to connect the M/ SOA-compliant series products. Via the well-structured and easy-to-implement web service interface, this worked so quickly and smoothly that even the SAP consultant in charge said: ‘Connecting an OMS, including document creation, has never been so easy!’ You can simply rely on the document know-how of the Freiburg company.”
Ernst Thiel, IT Manager at Grundeigentümer Versicherung i.R.

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creating communication – you can build your customer communication on this
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Product overview
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