Consulting

Company-wide CCM solutions, such as those realized by kwsoft with the Series M/, can only be mastered within the framework of professional project work. The excellence of the products and technologies used is a prerequisite, but the decisive factor for success is well-coordinated planning and efficient project work that proves itself in the acceptance of the solution by the users.

Our consulting and partner services at a glance

We offer you flexible support in all project phases to match your CCM strategy and goals – in the short term or in the long term. Do you need consulting services on the product, architecture, strategy, training or project support for your ECM/CCM project? Our consulting team is readily available with proven expertise. We are supported by our top-class network of technology and project partners with additional capacities, specialized knowledge and out-of-the-box solutions.
Our contribution to your company’s success:

Digitization of your ECM/CCM processes

Our many years of experience in optimizing customer communications

We offer technology and know-how that fits your business

Consulting and implementation go hand in hand with us

The consulting team of kwsoft consists of a variety of characters with different and broad skills. We are united by our common goals:

Working in partnership with your team

Vunderstanding of your requirements and challenges

Future-oriented and future-proof consulting

We are highly qualified and specialized for your projects!

Our consultants analyze your business and technical requirements. On this basis, they design the corresponding realization with the Series M/ and carry out the implementation:

 Independently

 Together with you

 As a consultant for your employees

We know best how flexible and configurable our products are – together we develop the perfect-fit solution.

Custom-fit also means: You determine not only the content, but also the degree of individuality. The Series M/ can be configured from scratch according to your requirements – as a result, you get a greenfield solution tailored exclusively to you. Alternatively, we have developed a startup framework in which many best practices and typical requirements are already realized – this decisively accelerates your project progress.

Would you like to use the introduction of a new text and output solution as an opportunity to optimize your ECM/CCM processes? We offer the necessary expertise – and are also well-versed in most of your industry requirements. Together with our service partners, we offer strategic consulting, analysis of your business processes and written material, identification and realization of optimization potential, and much more.

We develop a customized plan with you to optimally integrate the Series M/ products into your infrastructure. We blaze new trails to realize the optimal solution for you. Our technical consultants support you

in architecture design and rollout,

the integration of your business applications and output channels via interfaces,

and in the realization of technical processes (e.g. staging, versioning or resource activation).

Of course, we impart the associated know-how to your technical staff.

Want to deploy the Series M/ in the cloud? For training and testing, the Series M/ is available to our customers in the M/Cloud environment orchestrated with Kubernetes. For the productive use of the Series M/ in the cloud, we will work out the suitable hosting offer for you together with our partners.

The Series M/ is to be used on-premises and you lack the necessary know-how for setting up the middleware? We have specialists in our partner network who will be happy to support you.

A customized solution also includes customized interfaces and additional applications. The Series M/ offers numerous programming interfaces (APIs) for integrating our software into your company’s application world – ensuring that your employees have fluid, seamless work processes at their disposal. No matter whether you want to integrate M/TEXT Editor into your specialist application, address web services for process control or implement a document portal tailored to your specialist processes: Our technical consultants develop the solution to fit your specifications and requirements.

Good customer communication is always based on good text templates. That’s why we recommend analyzing, consolidating, and structuring grown content in migration projects. – Together with our partners, we support you in this process,

avoid duplicate and redundant texts,

keep the text corpus maintainable and

reduce the proportion of individually formulated customer communications.

We check whether old templates can be converted to M/TEXT partially automatically – and what time and effort savings can result compared to manual migration. It does not matter which text system you are using today.

Whether you then migrate the existing text corpus semi-automatically/manually or start with newly designed templates, we have the right specialists for you – as short-term start-up support or in long-term project deployment. On request, our project team will also develop the guidelines or specifications for the creation of new templates and support you with the technical tests, always in close cooperation with your specialist departments and in line with your corporate identity.

Our experience shows: This investment always pays off, because not only the satisfaction of your customers grows, but also that of your employees.

Our consultants are qualified in project management techniques and adapt flexibly to your teams. We accompany your project from the first contact to the successful project completion – and beyond.

Depending on your needs and resources, we and our partners can do even more. We provide the project management in your project for the

coordination of the project, 

controlling of other project participants, 

participation in the project planning, 

implementation of the assignment planning of all project consultants 

and we participate in your project committees.

We offer our customers regular standard training courses – as webinars or at our training center in Freiburg, Germany, or at your site if you wish. The training courses cover the diversity of our products.

Text editing with M/TEXT TONIC

Technical aspects of document management in text editing

M/TEXT TONIC Level 1 – Basics

Document editing in the editor and template creation in the M/Workbench for subject editing, text editing and administration

M/TEXT TONIC Level 2 – advanced template creation

Use of complex functions with M/Workbench for advanced document template design such as barcodes, dynamic charts, dialog design, use of Javascript libraries etc.

M/TEXT Classic

Template creation in the area of text editing and administration

M/OMS

Conception, application, administration in the area of text editing and operation

JavaScript

Functional extension of the Series M/ by the use of JavaScript – Text editing with M/TEXT TONIC

The range of training courses is regularly updated and expanded. For company-specific topics, we offer individual workshops – for example, on architecture, installation and operation, or on using the Series M/ APIs. And if you need customized solutions, we will support you in meeting your training needs.

Need a style guide or an individual layout specification? Together with our partners , we support you in implementing your corporate design and achieving the goals set by your corporate identity. 

Our own consultants and those of our partners confirm their expertise and skills in handling the Series M/ through our certification program. This ensures that the consultants working for you make the most of the Series M/ potential and provide you with high-quality consulting services. Service-1 by Partner Service-2 by Partner

Good solutions require good consulting. Good advice requires good planning. Do not hesitate to contact us.

The customer and partner portal kwconnect

We offer each of our customers and contractual partners exclusive access to our “kwconnect” portal. This is the common central platform for everything worth knowing and up-to-date about our products and services.

We have the solution for you!

Leading in output management

High-performance output management that can be seamlessly integrated into any ecosystem: We would be happy to show you how to use our products to fit your situation exactly.

Our solutions

Learn all about our solutions

Contact Us

Do you have specific questions about consulting and training services? Do you need general advice on planning/booking services for your CCM solution?
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Daniel Jaehne