We are a solution-oriented software provider and – beyond a successful implementation – the smooth daily operation of our CCM applications also plays a decisive role.
We therefore focus on an efficient, competent support center that analyzes our customers’ questions and problems professionally and solves them reliably. These services are provided on the basis of general maintenance contracts and can be specified for individual customers if required (SLA/SLR).
For the purpose of communication, we use a web-based ticket system that centralizes all relevant information and provides information on the current status of processing at any time. Our customers regularly confirm how well their questions are handled here at our annual customer and partner event and also in our online customer survey.
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