Transactional communication is essential since it affects every customer. You can’t do without it. And — in contrast to advertising communication — it is usually read carefully. This means that if it fails, it immediately attracts negative attention. If it succeeds, it contributes significantly to a good customer experience. Especially as many companies have relatively few direct touchpoints with their customers.
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kwsoft® launches solution guide
With the launch of the kwsoft® navigator, kwsoft® has introduced a central solution guide for product extensions, add-ons, services, and partner solutions for Serie M/.
kwsoft® has been recognized as a Leader in the SPARK Matrix™: Customer Communications Management, 2026 by QKS Group. Our solution achieved outstanding scores in both technology excellence and customer impact.
Next Level CCM: kwsoft® has released version 6.26 of its Serie M/ CCM solution. With this release, AI becomes an integral part of the CCM system. And there are other exciting new features.
