Digitalization: Case study published with ARAG

In a detailed case study, we provide an insight into how ARAG has taken transactional customer communication to the next level with the help of kwsoft® and ELAINE technologies.

As the world’s largest provider of legal protection insurance, ARAG sends numerous transactional documents to its customers every day. ARAG relies on the consistent digitalization of mailing to increase efficiency and improve the customer experience at the same time.

The key facts:

  • Automated creation of customized emails including PDF attachments
  • Significant cost reduction through savings on paper and postage
  • 99 % delivery rate and 80 % open rate of emails
  • Automatic mailing with Bounce
  • Increased customer satisfaction through fast and seamless reactive communication