Customer communication brought up to date
In the recently completed “aiDa” migration project, the operational core of the company (portfolio management and broker/customer communication) was brought up to date in terms of functionality and technology. In addition to the technical update to Release 6, the focus was on strategic goals: establishing new forms of customer service that take account of changing communication behavior. And consequently, the reorganization of document processes, output channels, and finally the logging and documentation of processes to keep the field service automatically up to date.
“Text and output management is a complex and multi-layered field of activity. Security, quality and flexibility are the top priorities. With the M/ series from kühn & weyh, we have found a software for our operative business that masters this task area with flying colors.”
Frank Deutsch, Division Manager IT Organization and Central Services